HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Friday 25th August 2023

Authentication Services Unavailable, scheduled 8 months ago

SUMMARY

A maintenance event is planned for Authentication Services on 2 September 2023 between 02:45 to 03:00 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services: *HID Origo Management Portal: Users may experience issues logging in to the portal

*HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

*HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

*HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

In addition, the onboarding of new accounts on HID Origo will be disabled during the maintenance period and will be available on 5 September 08:00 UTC.

Environment

Production | HID Origo Management Portal