HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Monday 18th May 2026

🚀Request to Upgrade to Latest Firmware Version R10.0.11.5, scheduled 3 weeks ago

  • 🛠️HID continues to release regular service pack firmware updates for the Signo Reader platform, introducing new features, enhancements, and ongoing improvements. The HID Reader Manager application provides a straightforward way to update readers to the latest available firmware.

  • To help customers take advantage of these enhancements and keep their systems aligned with the latest capabilities, we recommend upgrading HID Signo readers to firmware version R10.0.11.5 using:

    • HID Reader Manager v1.32.2 (Outside of China)
    • Tencent Store v1.32.3 (China Region)

    within the next 30 days.

  • 📌Staying current helps ensure the best overall experience with Signo readers and Reader Manager, including optimal performance and a smooth firmware upgrade process.

  • 📌We appreciate the continued support and partnership of our customers and integrators.