HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Monday 15th January 2024

Urgent: Perform required, major upgrade for Reader Manager App by January 25, 2024, scheduled 3 months ago

Summary

  • A new version of Reader Manager (1.18) will be required in order to continue operation as of January 25, 2024

Impact

-Older versions of Reader Manager prior to 1.18 will cease to operate -Enhancements include improved security of the application and reader configuration

  • The app will disable the configuration card used during inspection, identify legacy technologies currently enabled on the SE reader, and offer the opportunity to disable legacy technologies
  • Once a legacy technology is disabled, you will have to contact HID to re-enable it

Environment

  • Production| Reader Manager App