This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Dear Valued Customers,
HID is pleased to announce the release of HID Mobile Access App version 4.5.0, which is now available on the app stores. We highly recommend you upgrade to this version in order to take advantage of the latest features.
For detailed information regarding the new features and bug fixes, please consult the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page.
HID is excited about the functionality these new features and enhancements can deliver and we look forward to the positive benefits they will bring to your experience using our platform.
Summary
A maintenance event is planned for HID Origo on May 18 between 03:30- 05:30 UTC.
Impact
During this maintenance window, multiple services may experience brief periods of disruption, such as:
HID Origo Connected Architecture: Users may encounter authentication issues with System Authentication and Passport.
HID Origo Mobile Identities API: Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.
Environment
Production | HID Origo Management Portal