SUMMARY

We would like to inform you that earlier today, July 31 , our internal authentication services may have experienced a temporary disruption due to unexpected maintenance activity. The issue has since been identified and resolved, and normal operations have resumed.

We sincerely apologize for any inconvenience this may have caused. Our team is actively reviewing the root cause to ensure continued reliability and to prevent similar occurrences in the future.

If you are still experiencing any issues or have questions, please don’t hesitate to reach out to our support team.

IMPACT

• During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services.

  • HID Origo Management Portal: Users may experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

• During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

• Production | HID Origo Management Portal