SUMMARY

• An emergency maintenance window has been scheduled for HID Origo on November 21st between 06:30-07:30 UTC.

REGIONS AFFECTED

• US and China

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

• Order Processing – New orders placed will be delayed with fulfilment.
• Replenishment - Replenishment orders may be delayed.

Environment

• China Production | HID Origo Management Portal
• US Production | HID Origo Management Portal

SUMMARY

• A Planned maintenance event is scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

• US

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

• China

IMPACT

• During this maintenance window, multiple services will experience brief periods of disruption, such as:
  • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
  • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
• No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

• Production | HID Origo Management Portal