SUMMARY

• A planned maintenance window has been scheduled for the HID Oracle EBS Production on November 23rd, 2025 between 02:00 - 08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

• Oracle EBS Production
• Oracle Agile Production
• Oracle Analytics Cloud
• Webshop access to EBS
• Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

• Production | HID Origo Management Portal

SUMMARY

• An emergency maintenance window has been scheduled for HID Origo on November 25th between 04:30-12:30 UTC.

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Pre-production | HID Origo Management Portal

SUMMARY

• An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

• US

IMPACT

• During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

• China

IMPACT

• During this maintenance window, multiple services will experience brief periods of disruption, such as:
  • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
  • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
• No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

• Production | HID Origo Management Portal