HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Release Notification for HID Reader Manager version 1.31.0

New Features:

Mix and Match (Seos):
- Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.
CSN for Vento:
- Enable CSN output format for HID Vento readers via RM app.
Seamless Incident ID Creation During Reader Operations:
- Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.
Technology update:
- Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
Text corrections in the app to represent correct functionality.
When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Saturday 11th March 2023

EMERGENCY INFRASTRUCTURE MAINTENANCE, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo on March 11 between 04:30 - 06:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

HID Origo Management Portal: Users may experience issues logging in to the portal
HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Production | HID Origo Management Portal

Friday 10th March 2023

No incidents reported

Thursday 9th March 2023

No incidents reported

Wednesday 8th March 2023

No incidents reported

Tuesday 7th March 2023

No incidents reported