HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0

New Features:

  • Mix and Match (Seos):

    • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.

  • CSN for Vento:

    • Enable CSN output format for HID Vento readers via RM app.

  • Seamless Incident ID Creation During Reader Operations:

    • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.

  • Technology update:

    • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

  • Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
  • Text corrections in the app to represent correct functionality.
  • When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Saturday 29th April 2023

INFRASTRUCTURE MAINTENANCE HID ORIGO CONNECTED ARCHITECTURE, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo Connected Architecture on April 29, between 03:30am - 05:30am UTC.

Impact

During this maintenance window, the HID Origo Connected Architecture Application may experience brief periods of disruptions.

Environment

Production US | HID Origo Connected Architecture

INFRASTRUCTURE MAINTENANCE HID ORIGO CONNECTED ARCHITECTURE, scheduled 2 years ago

Summary

A maintenance event is planned for HID Origo Connected Architecture on April 29, between 01:30am - 03:30am UTC.

Impact

During this maintenance window, the HID Origo Connected Architecture Application may experience brief periods of disruptions.

Environment

Production EU | HID Origo Connected Architecture

Thursday 20th April 2023

No incidents reported

Wednesday 19th April 2023

No incidents reported

Tuesday 18th April 2023

No incidents reported

Monday 17th April 2023

No incidents reported

Sunday 16th April 2023

No incidents reported