HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0

New Features:

  • Mix and Match (Seos):

    • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.

  • CSN for Vento:

    • Enable CSN output format for HID Vento readers via RM app.

  • Seamless Incident ID Creation During Reader Operations:

    • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.

  • Technology update:

    • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

  • Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
  • Text corrections in the app to represent correct functionality.
  • When mobile device language is set as Traditional Chinese, the RM app UI will be in English.

Past Incidents

Thursday 18th May 2023

No incidents reported

Wednesday 17th May 2023

No incidents reported

Tuesday 16th May 2023

No incidents reported

Monday 15th May 2023

HID Origo Mobile Identities API Issues with Photo ID

HID is aware that some customers are experiencing issues using Photo ID. Apologies for the inconvenience as our team works toward addressing the issue.

UPDATE - Resolved: HID Global is committed to providing the highest quality physical access control solutions for our customers. Regarding issues observed when attempting to utilize uploaded user images into the HID Origo Portal, we are happy to report the issue has been resolved and you should not experience further issues utilizing uploaded user images. Thank you for your patience as our teams worked to resolve the issue.

Sunday 14th May 2023

No incidents reported