HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Release Notification for HID Reader Manager version 1.31.0

New Features:

  • Mix and Match (Seos):

    • Mix and match keys across different credentials — Seos plastic cards, Mobile Admin, Mobile Access, Reader Admin, and wallets (Apple & Google) — when configuring iCLASS & multiCLASS SE readers.

  • CSN for Vento:

    • Enable CSN output format for HID Vento readers via RM app.

  • Seamless Incident ID Creation During Reader Operations:

    • Incident ID Creation in real time during Inspections, Config Updates, and Firmware Upgrades operations.

  • Technology update:

    • Integrated the Mobile Event Logger for Android, enabling future migration from Mix panel.

Resolution for:

  • Fixed issue so Dorado Prox cards can be read by Signo readers when enabled via the RM app.
  • Text corrections in the app to represent correct functionality.
  • When mobile device language is set as Traditional Chinese, the RM app UI will be in English.
Linq Cloud 1.3 release

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

  • Date: September 30, 2025

  • Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

  • User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?     

  • Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
  • Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
  • Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Past Incidents

Sunday 11th June 2023

No incidents reported

Saturday 10th June 2023

No incidents reported

Friday 9th June 2023

No incidents reported

Thursday 8th June 2023

No incidents reported

Wednesday 7th June 2023

Mobile ID and Invitation Code Management

UPDATE - 7 June 10:40 UTC The services are back to normal operations.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs and the user will have to terminate the end point and start with new Invitation code and eventually get the credentials.

Environment

Production | HID Origo Management Portal