HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Linq Cloud 1.3 release

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

  • Date: September 30, 2025

  • Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

  • User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?     

  • Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
  • Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
  • Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Past Incidents

Tuesday 27th June 2023

HID Origo Management Portal [Pre-Production] Onboarding of new HID Origo accounts unavailable

UPDATE Resolved

SUMMARY HID is aware of the issues with onboarding new HID Origo accounts. Onboarding is currently unavailable in the Origo PRE-PRODUCTION environment due to an urgent maintenance activity on HID's backend authentication services. Please note that this only affects onboarding in PRE-PRODUCTION. All other activities in PRE-PRODUCTION for existing accounts are fully operational.

IMPACT HID Origo Management Portal - Onboarding new accounts

Environment Pre-Production

Monday 26th June 2023

HID Reader Manager - Reader Management Service Unknown Error when connecting to readers

UPDATE RESOLVED HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The issue has been resolved and we are investigating the root case and to be able to prevent future occurrences.

SUMMARY HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The HID Origo Team is currently investigating the issue.

IMPACT Reader Manager (Android and iOS).

Environment Production

Sunday 25th June 2023

No incidents reported

Saturday 24th June 2023

No incidents reported

Friday 23rd June 2023

No incidents reported