HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Linq Cloud 1.3 release

SUMMARY

We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

Date: September 30, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?

Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Production | HID Linq Cloud

Past Incidents

Friday 14th July 2023

HID Origo Management Portal Release 8.35.4, scheduled 2 years ago

Summary

HID Origo Management Portal is planning to release a new version 8.35.4 on July 14, between 05:30 - 07:30 UTC, to the Production environment. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Sunday 9th July 2023

Maintenance event on Order Management System affecting HID Origo Management Portal, scheduled 2 years ago

Summary

HID's order management system will undergo a scheduled maintenance event on July 9, between 01:00 - 18:30 UTC.

Impact

During the maintenance window, the following services will be impacted:

HID Origo Management Portal - Onboarding new accounts will be unavailable.
Order processing will be paused.

Environment

Production | HID Origo Management Portal

Saturday 8th July 2023

No incidents reported

Friday 7th July 2023

No incidents reported

Thursday 6th July 2023

No incidents reported

Wednesday 5th July 2023

No incidents reported