HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Linq Cloud 1.3 release

SUMMARY

We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

Date: September 30, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?

Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Production | HID Linq Cloud

Past Incidents

Saturday 18th November 2023

Infrastructure Maintenance - Production, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo Mobile Identities on November 18, between 04:30 - 08:30 UTC.

Impact

During the maintenance window, the following services will be impacted:

HID Origo Management Portal.
HID Origo Mobile Access API's.
Wallet services (Both corporate & university).
Identity positioning services.

Environment

Production | HID Origo Management Portal

Friday 10th November 2023

No incidents reported

Thursday 9th November 2023

No incidents reported

Wednesday 8th November 2023

No incidents reported

Tuesday 7th November 2023

No incidents reported

Monday 6th November 2023

No incidents reported