HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Linq Cloud 1.3 release

SUMMARY

We are excited to announce the upcoming release of Linq Cloud 1.3 on September 30, 2025.

Deployment Window:

Date: September 30, 2025
Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)
User Impact: During this period, users will not be able to access Linq Cloud.

What's New in This Release?

Easier Device Management: View your devices in a clear hierarchy (Linq Gateway → Edge Device → Reader) to quickly identify controllers and connected readers.
Seamless Gateway Updates: Linq Gateway now updates automatically in the background with less manual steps required.
Simplified Gateway launch: We have removed the master password, just use your RT / RM Credentials for a faster, smoother login experience.

Environment

Production | HID Linq Cloud

Past Incidents

Sunday 19th November 2023

Maintenance event on Order Management System affecting HID Origo Management Portal, scheduled 1 year ago

Summary

HID's order management system will undergo a scheduled maintenance event on November 19, between 06:00 - 12:00 UTC.

Impact

During the maintenance window, the following services will be impacted:

HID Origo Management Portal - Onboarding new accounts will be unavailable.
(MOB)Key management changes
Order processing will be paused.

Environment

Production | HID Origo Management Portal

Saturday 18th November 2023

No incidents reported

Friday 17th November 2023

No incidents reported

Thursday 16th November 2023

No incidents reported

Wednesday 15th November 2023

No incidents reported

Tuesday 14th November 2023

No incidents reported