HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Infrastructure Maintenance - CNIDC Production (China)

SUMMARY

  • A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

    • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
    • There will be delay in processing the order and contracts for Mobile Identities.

Environment

Past Incidents

Thursday 29th February 2024

Shutdown of HID Origo Mobile Identities API version 2.0, scheduled 1 year ago

HID is postponing the retirement of Origo Mobile Identities API version 2.0, from 17 December 2023 to 29 February 2024, to assist customers facing challenges meeting the original deadline here. HID would like to thank all our API customers for the efforts made to assist us in retiring our older API version.

Saturday 16th December 2023

No incidents reported

Friday 15th December 2023

No incidents reported

Thursday 14th December 2023

No incidents reported

Wednesday 13th December 2023

No incidents reported

Tuesday 12th December 2023

Unknown Error when inspecting readers using Reader Manager application

Update 15:59 The services are back to normal operations.

SUMMARY HID has received reports from several sources of HID Reader Manager experiencing issues when connecting to or inspecting readers. The HID Origo Team is currently investigating the issue.

IMPACT Reader Manager (Android and iOS).

Environment Production