HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle Security Patching – Q3 Updates

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on August 24th ,2025 between 02:00 to 08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • Oracle EBS Production
    • Oracle Agile Production
    • Oracle Analytics Cloud
    • Webshop access to EBS
    • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Infrastructure Maintenance - CNIDC Production (China)

SUMMARY

  • A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

    • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
    • There will be delay in processing the order and contracts for Mobile Identities.

Environment

Past Incidents

Wednesday 31st January 2024

Urgent: Perform required, major upgrade for Reader Manager App by January 25, 2024, scheduled 1 year ago

Summary

  • A new version of Reader Manager (1.18) will be required in order to continue operation as of January 25, 2024

Impact

-Older versions of Reader Manager prior to 1.18 will cease to operate -Enhancements include improved security of the application and reader configuration

  • The app will disable the configuration card used during inspection, identify legacy technologies currently enabled on the SE reader, and offer the opportunity to disable legacy technologies
  • Once a legacy technology is disabled, you will have to contact HID to re-enable it

Environment

  • Production| Reader Manager App

Wednesday 17th January 2024

No incidents reported

Tuesday 16th January 2024

No incidents reported

Monday 15th January 2024

No incidents reported

Sunday 14th January 2024

No incidents reported

Saturday 13th January 2024

No incidents reported