HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025

HID Reader Manager Version 1.30

Product Update Summary

  • New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).
  • Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

  • Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

🛠️Infrastructure Maintenance - HID Origo Subscription Component Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025

SUMMARY

  • We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.

IMPACT

  • During this period, users will not be able to access Linq Cloud.

What's New in This Release?

✅ Firmware Generation for Signo Readers

  • Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.

✅ In-Field Gateway Update

  • Update Linq Gateway without resetting existing configuration.

✅ Reader Auto-Discovery

  • Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.

✅ Apply Configuration Enhancement

  • Apply configurations directly from list or carousel view.

✅ Reader Friendly Name

  • Assing user-defined names and descriptions to readers.

✅ Org reference in UI

  • Web UI enhancements, technician view with user from filtered organization

Past Incidents

Saturday 27th January 2024

No incidents reported

Friday 26th January 2024

No incidents reported

Thursday 25th January 2024

No incidents reported

Wednesday 24th January 2024

No incidents reported

Tuesday 23rd January 2024

Mobile ID, authorization key and Invitation Code Management

UPDATE

Update 25 January 2024 20:44 UTC

The services are back to normal operations.

**Update 25 January 2024 18:11 UTC **

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

23 January 2024 23:42 UTC - RESOLVED.

23 January 2024 22:45 UTC - The cause of this incident has been identified and we are working on the fix and to restore services to full capacity.

SUMMARY

HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

*HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

*HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

*HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

*HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

Environment

Production | HID Origo Management Portal