SUMMARY

• A planned maintenance window has been scheduled for the HID Origo Subscription Component on August 30th between 5:00 AM – 10:00 AM UTC.

IMPACT

• No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

• During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.

REGIONS AFFECTED

• China (APAC East)

IMPACT

• During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

  • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
  • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
  • There will be delay in processing the order and contracts for Mobile Identities.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
  • September 6th 2025 between 05:00 - 06:00 UTC on EU region,
  • September 6th 2025 between 06:00 - 07:00 UTC on US region.

IMPACT

• During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.

Environment

• Production - EU and US regions

SUMMARY

• A maintenance event is planned for HID Origo Device Management (ODM) on September 6th between 03:30-05:30 UTC.

IMPACT

• During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • HID Reader Manager,HID Linq Cloud,HID Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
  • No action is required from users. Services will resume automatically after the change window.

Environment

• Production | HID Linq Cloud