HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Infrastructure Maintenance - CNIDC Production (China)

SUMMARY

  • A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

    • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
    • There will be delay in processing the order and contracts for Mobile Identities.

Environment

Infrastructure Maintenance - HID Origo Connected Architecture (OCA) Production

SUMMARY

  • A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
    • September 6th 2025 between 05:00 - 06:00 UTC on EU region,
    • September 6th 2025 between 06:00 - 07:00 UTC on US region.

IMPACT

  • During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.

Environment

  • Production - EU and US regions
Infrastructure Maintenance - HID Origo Device Management (ODM) Document DB update to 5.x Production

SUMMARY

  • A maintenance event is planned for HID Origo Device Management (ODM) on September 6th between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • HID Reader Manager,HID Linq Cloud,HID Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.

Environment

Infrastructure Maintenance - Subscription Components in Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.

IMPACT

  • No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.

Environment

Past Incidents

Monday 10th June 2024

HID Reader Manager Application update from 1.19 to 1.20, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on June 10, 2024 between 05:30 AM - 06:00 AM UTC .

Google Wallet Configuration:

  • Showing the presence Google Wallet configuration and the associated AID for HID Signo and HID iCLASS SE readers.
  • Google wallet configuration gets displayed for all HID Signo reader firmware versions & HID iCLASS SE readers where the firmware version is 8.9.0.11 and above.

iCLASS SE Firmware Update:

  • Added configuration support for iCLASS SE firmware version 8.9.3.6.
  • Firmware upgrade to version 8.9.3.6 is not supported.

HID Signo Firmware Update:

  • Added firmware upgrade and configuration support for HID Signo firmware version 10.0.7.5.

Locate Feature Update:

  • Updated the Locate Feature for HID Signo readers with firmware version 10.0.7.5 to flash yellow and beep.

Impact

Update to 1.20 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported

Thursday 30th May 2024

No incidents reported

Wednesday 29th May 2024

No incidents reported