HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Emergency Maintenance Notification - PreProduction

SUMMARY

An emergency maintenance window has been scheduled for HID Origo on November 26th between 04:30-12:30 UTC.

IMPACT

During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Pre-production | HID Origo Management Portal

Emergency Maintenance Notification - Production

SUMMARY

An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

US

IMPACT

During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Production | HID Origo Management Portal

IT Planned Maintenance Notification – Transit gateway in Production

SUMMARY

A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

China

IMPACT

During this maintenance window, multiple services will experience brief periods of disruption, such as:
- HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
- HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Production | HID Origo Management Portal

Past Incidents

Monday 10th June 2024

HID Reader Manager Application update from 1.19 to 1.20, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on June 10, 2024 between 05:30 AM - 06:00 AM UTC .

Google Wallet Configuration:

Showing the presence Google Wallet configuration and the associated AID for HID Signo and HID iCLASS SE readers.
Google wallet configuration gets displayed for all HID Signo reader firmware versions & HID iCLASS SE readers where the firmware version is 8.9.0.11 and above.

iCLASS SE Firmware Update:

Added configuration support for iCLASS SE firmware version 8.9.3.6.
Firmware upgrade to version 8.9.3.6 is not supported.

HID Signo Firmware Update:

Added firmware upgrade and configuration support for HID Signo firmware version 10.0.7.5.

Locate Feature Update:

Updated the Locate Feature for HID Signo readers with firmware version 10.0.7.5 to flash yellow and beep.

Impact

Update to 1.20 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Tuesday 4th June 2024

No incidents reported

Monday 3rd June 2024

No incidents reported

Sunday 2nd June 2024

No incidents reported

Saturday 1st June 2024

No incidents reported

Friday 31st May 2024

No incidents reported