HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Emergency Maintenance Notification - Production

SUMMARY

  • An emergency maintenance is currently underway for HID Origo and will continue until 12:30 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in the following services.

    • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment

Environment

Emergency Maintenance Notification - PreProduction

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 26th between 04:30-12:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Emergency Maintenance Notification - Production

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

IT Planned Maintenance Notification – Transit gateway in Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Past Incidents

Sunday 21st July 2024

Infrastructure Maintenance - Production, scheduled 1 year ago

Summary

  • A maintenance event is planned for HID Origo on July 21 between 01:00-04:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Wednesday 10th July 2024

No incidents reported

Tuesday 9th July 2024

No incidents reported

Monday 8th July 2024

No incidents reported

Sunday 7th July 2024

No incidents reported

Saturday 6th July 2024

No incidents reported