HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification - New HID Origo Management Portal

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 03:30 - 05:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on November 8th between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Past Incidents

Sunday 21st July 2024

Infrastructure Maintenance - Production, scheduled 1 year ago

Summary

  • A maintenance event is planned for HID Origo on July 21 between 01:00-04:00 UTC.

Impact

During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.

  • HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

  • HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys.

Environment

Saturday 13th July 2024

No incidents reported

Friday 12th July 2024

No incidents reported

Thursday 11th July 2024

No incidents reported

Wednesday 10th July 2024

No incidents reported

Tuesday 9th July 2024

No incidents reported