HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification - New HID Origo Management Portal

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 8th 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on November 8th between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Past Incidents

Wednesday 31st July 2024

HID Reader Manager Application update from 1.20 to 1.21, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on July 31, 2024 between 05:30 AM - 06:00 AM UTC .

What's New:

Enhanced Stability:

  • We've resolved an issue that caused occasional app crashes, ensuring a smoother and more reliable experience.

Error-Free Key Rolling:

  • Fixed the error that occurred during key rolling, providing a seamless and trouble-free process.

Firmware Compatibility:

  • Addressed the firmware downgrade issue in iCLASS & multiCLASS SE readers, ensuring better device compatibility.

Default LED Flash Color:

  • Restored the default LED flash color on successful credential reads, enhancing the visual feedback.

We are continuously improving our app to provide you with the best possible experience. Thank you for your feedback and support. Update now to enjoy these enhancements!

Impact

Update to 1.21 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Thursday 25th July 2024

No incidents reported

Wednesday 24th July 2024

No incidents reported

Tuesday 23rd July 2024

No incidents reported

Monday 22nd July 2024

No incidents reported

Sunday 21st July 2024

No incidents reported