HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud API

Operational

Linq Cloud Portal

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Emergency Maintenance Notification - Production

SUMMARY

An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

US

IMPACT

During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Production | HID Origo Management Portal

Emergency Maintenance Notification - PreProduction

SUMMARY

An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-12:30 UTC.

IMPACT

During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Pre-production | HID Origo Management Portal

IT Planned Maintenance Notification – Transit gateway in Production

SUMMARY

A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

China

IMPACT

During this maintenance window, multiple services will experience brief periods of disruption, such as:
- HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
- HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Production | HID Origo Management Portal

Past Incidents

Wednesday 31st July 2024

HID Reader Manager Application update from 1.20 to 1.21, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on July 31, 2024 between 05:30 AM - 06:00 AM UTC .

What's New:

Enhanced Stability:

We've resolved an issue that caused occasional app crashes, ensuring a smoother and more reliable experience.

Error-Free Key Rolling:

Fixed the error that occurred during key rolling, providing a seamless and trouble-free process.

Firmware Compatibility:

Addressed the firmware downgrade issue in iCLASS & multiCLASS SE readers, ensuring better device compatibility.

Default LED Flash Color:

Restored the default LED flash color on successful credential reads, enhancing the visual feedback.

We are continuously improving our app to provide you with the best possible experience. Thank you for your feedback and support. Update now to enjoy these enhancements!

Impact

Update to 1.21 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Friday 26th July 2024

No incidents reported

Thursday 25th July 2024

No incidents reported

Wednesday 24th July 2024

No incidents reported

Tuesday 23rd July 2024

No incidents reported

Monday 22nd July 2024

No incidents reported