HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle Security Patching – Q3 Updates

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on August 24th ,2025 between 02:00 to 08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • Oracle EBS Production
    • Oracle Agile Production
    • Oracle Analytics Cloud
    • Webshop access to EBS
    • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Infrastructure Maintenance - CNIDC Production (China)

SUMMARY

  • A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

    • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
    • There will be delay in processing the order and contracts for Mobile Identities.

Environment

Past Incidents

Wednesday 31st July 2024

HID Reader Manager Application update from 1.20 to 1.21, scheduled 1 year ago

Summary

HID Reader Manager is planning to deploy following enhancements for business purposes in production on July 31, 2024 between 05:30 AM - 06:00 AM UTC .

What's New:

Enhanced Stability:

  • We've resolved an issue that caused occasional app crashes, ensuring a smoother and more reliable experience.

Error-Free Key Rolling:

  • Fixed the error that occurred during key rolling, providing a seamless and trouble-free process.

Firmware Compatibility:

  • Addressed the firmware downgrade issue in iCLASS & multiCLASS SE readers, ensuring better device compatibility.

Default LED Flash Color:

  • Restored the default LED flash color on successful credential reads, enhancing the visual feedback.

We are continuously improving our app to provide you with the best possible experience. Thank you for your feedback and support. Update now to enjoy these enhancements!

Impact

Update to 1.21 to take advantage of these enhancements.

Environment

Production| Reader Manager Application

Sunday 28th July 2024

No incidents reported

Saturday 27th July 2024

No incidents reported

Friday 26th July 2024

No incidents reported

Thursday 25th July 2024

No incidents reported

Wednesday 24th July 2024

No incidents reported