Update 15:30

• The issue affecting credential suspension in HID Origo Portal has been resolved. All systems are now operating normally. We appreciate your patience and apologize for any inconvenience caused.

SUMMARY

• An ongoing maintenance activity is currently underway for HID Origo. During this period, the HID Origo Portal is experiencing a partial outage, while all other services remain operational.

REGIONS AFFECTED

• 📍US

IMPACT

⚠️During this maintenance window, customers may encounter temporary disruptions in the following services.

• HID Origo Management Portal: Users will experience issues and/or delays in suspending the Invitation Code and Mobile ID management.

Environment

• Production | HID Origo Management Portal

Summary

• A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.

REGIONS AFFECTED

• 📍Global - Across all regions

Impact

• During this maintenance window, multiple services will experience brief periods of disruption, such as:
  • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
  • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on October 31,2025 between 10:00-11:00 UTC.

REGIONS AFFECTED

• 📍China

IMPACT

• During this maintenance window, multiple services will experience brief periods of disruption, such as:
  • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
  • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
  • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

• During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
  • HID Origo Management Portal: Users may experience issues logging in to the portal
  • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

• Production | HID Origo Management Portal

SUMMARY

• A maintenance event is planned for HID Origo on November 8th between 03:30-05:30 UTC.

IMPACT

• During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
  • No action is required from users. Services will resume automatically after the change window.  

Environment

• Production