This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing a major outage
Portal Services
HID Origo Management Portal
Major Outage
Mobile Identities
HID Origo Mobile Identities API
Major Outage
Tools
Linq Cloud API
Major Outage
Linq Cloud Portal
Major Outage
Reader Manager Portal
Major Outage
HID Reader Manager - Reader Management Service
Major Outage
Connected Architecture
Certificate Manager
Major Outage
Device and Access Management
Major Outage
Identity Positioning
HID Origo Identity Positioning API
Major Outage
Common Services
Authentication
Major Outage
Scheduled Maintenance
Infrastructure Maintenance - TSM Services Production
Summary
A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.
REGIONS AFFECTED
📍Global - Across all regions
Impact
During this maintenance window, multiple services will experience brief periods of disruption, such as:
HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
Infrastructure Maintenance - TSM DB Rotation Production
SUMMARY
A maintenance event is planned for HID Origo on October 31,2025 between 10:00-10:30 UTC.
REGIONS AFFECTED
China
IMPACT
During this maintenance window, multiple services will experience brief periods of disruption, such as:
HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
A maintenance event is planned for HID Origo on November 1st between 03:30-05:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
Past Incidents
Friday 30th August 2024
No incidents reported
Thursday 29th August 2024
No incidents reported
Wednesday 28th August 2024
No incidents reported
Tuesday 27th August 2024
No incidents reported
Monday 26th August 2024
HID Origo Services operating at reduced functionality
Update 14:10
The services are restored and operational. We are continuing to monitor the situation.
Update 13:28
We are continuing to investigate the issue.
SUMMARY
HID Origo Management Portal is currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet users not affected.
