This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
A planned maintenance window has been scheduled for the HID Oracle EBS Production on August 24th ,2025 between 02:00 to 08:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
Oracle EBS Production
Oracle Agile Production
Oracle Analytics Cloud
Webshop access to EBS
Oracle Isupplier and other related services that render data from EBS will be unavailable
Infrastructure Maintenance - CNIDC Production (China)
SUMMARY
A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.
HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
There will be delay in processing the order and contracts for Mobile Identities.
