HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - TSM Services Production

Summary

  • A maintenance event is planned for HID Origo on October 31,2025 between 04:30-05:00 UTC.

Impact

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
    • HID Origo Mobile Identities API: Users will experience issues and/or delays in Invitation Code and Mobile ID management. Wallet services will be affected.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.

Environment

Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on October 31,2025 between 05:00-09:00 UTC.

IMPACT

  • ⚠️During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

IT Planned Maintenance Notification - New HID Origo Management Portal

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on November 1st between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Past Incidents

Saturday 14th September 2024

Infrastructure Maintenance - Production, scheduled 1 year ago

Summary

A maintenance event is planned for HID Origo on September 14 between 04:30-07:30 UTC.

Impact

During this maintenance window, multiple services may experience brief periods of disruption, such as:

  • HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.
  • HID Origo Mobile Identities API: Users may experience issues and/or delays in Invitation Code and Mobile ID management. Wallet and Origo Identity Positioning users are affected in User Management & Pass ID Management.
  • HID Mobile Access App: Users may experience delay in redeeming Invitation Codes or delay in receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Saturday 7th September 2024

No incidents reported

Friday 6th September 2024

No incidents reported

Thursday 5th September 2024

No incidents reported

Wednesday 4th September 2024

No incidents reported

Tuesday 3rd September 2024

No incidents reported