HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Infrastructure Maintenance - CNIDC Production (China)

SUMMARY

  • A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.

REGIONS AFFECTED

  • China (APAC East)

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.

    • HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
    • HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
    • HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
    • There will be delay in processing the order and contracts for Mobile Identities.

Environment

Past Incidents

Thursday 7th November 2024

HID Reader Manager Version 1.23, scheduled 9 months ago

SUMMARY

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

  • BLE configuration settings now retained after firmware upgrade.
  • Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
  • Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

  • Update to 1.23 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

No incidents reported

Sunday 3rd November 2024

No incidents reported

Saturday 2nd November 2024

No incidents reported

Friday 1st November 2024

No incidents reported