HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on November 23rd, 2025 between 02:00 - 08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Emergency Maintenance Notification - PreProduction

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 25th between 04:30-12:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Emergency Maintenance Notification - Production

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

IT Planned Maintenance Notification – Transit gateway in Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Past Incidents

Thursday 7th November 2024

HID Reader Manager Version 1.23, scheduled 1 year ago

SUMMARY

  • HID Reader Manager is planning to deploy following enhancements for business purposes in production on Nov 7, 2024 between 11:30 AM - 12:00 PM UTC .

Firmware upgrade - Support for the latest HID Signo reader firmware (10.0.8.5).

Google Policy Alignment: Updated to API34 for Android app.

Resolution for:

  • BLE configuration settings now retained after firmware upgrade.
  • Reader name change in Signo, iCLASS SE and multiCLASS SE readers.
  • Configuration applied correctly when device language is set to Simplified Chinese.

We’re constantly working to enhance your experience. Thank you for your feedback and support!

IMPACT

  • Update to 1.23 to take advantage of these enhancements.

Environment

  • Production| Reader Manager Application

Wednesday 6th November 2024

HID Origo Management Portal HID Origo Mobile Identities

Update 21:43

The services are back to normal operations.

Update 23:42

The services are restored and operational. We are continuing to monitor the situation.

Update 19:20

We are working to restore the services as soon as possible.

Update 19:07

We are continuing to investigate the issue.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal

Tuesday 5th November 2024

No incidents reported

Monday 4th November 2024

No incidents reported

Sunday 3rd November 2024

No incidents reported