HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.

IMPACT

During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Production | HID Origo Management Portal

Infrastructure Maintenance - CNIDC Production (China)

SUMMARY

A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.

REGIONS AFFECTED

China (APAC East)

IMPACT

During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.
- HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
- HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
- HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
- There will be delay in processing the order and contracts for Mobile Identities.

Environment

Production | HID Origo Management Portal

Past Incidents

Sunday 17th November 2024

Infrastructure Maintenance - Oracle & Agile Production, scheduled 8 months ago

SUMMARY

A maintenance event is planned for HID Origo on November 17th, 2024 between 02:00-07:00 (UTC).

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

HID Origo Management Portal.
Order processing will be paused.

Environment

Production | HID Origo Management Portal

Tuesday 12th November 2024

No incidents reported

Monday 11th November 2024

No incidents reported

Sunday 10th November 2024

No incidents reported

Saturday 9th November 2024

No incidents reported

Friday 8th November 2024

No incidents reported