HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on November 23rd, 2025 between 02:00 - 08:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Emergency Maintenance Notification - PreProduction

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 25th between 04:30-12:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

Emergency Maintenance Notification - Production

SUMMARY

  • An emergency maintenance window has been scheduled for HID Origo on November 27th between 04:30-08:30 UTC.

REGIONS AFFECTED

  • US

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

Environment

IT Planned Maintenance Notification – Transit gateway in Production

SUMMARY

  • A maintenance event is planned for HID Origo on November 28th between 11:00-12:00 UTC.

REGIONS AFFECTED

  • China

IMPACT

  • During this maintenance window, multiple services will experience brief periods of disruption, such as:
    • HID Reader Manager App: Reader Manager China App (Android) application may experience minor service interruptions.
    • HID Origo Management Portal: User may experience difficulty in order creation and org related functionalities.
  • No user intervention is required, and all services will automatically resume normal operation upon completion

Environment

Past Incidents

Tuesday 21st January 2025

HID Reader Manager Version 1.24, scheduled 10 months ago

Product Update Summary:

  • New Signo firmware version - Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.9.1)

  • New Signo Reader Models: Support configuration and firmware update for for HID Signo Decor, HID Signo PIV Contact readers.

  • Signo Express Reader Configuration: Enable OSDP communication protocol for this reader type.

  • Signo No BLE (FFB) Reader: Hide all BLE related configuration for these readers so infield BLE confiugration is disabled.

Resolution for:

  • Anti-Passback issue due to switching Visual Tempate Media Refused sleep timer to 400ms from 200ms when chaing configuration from OSDP to Wiegand.
  • Security issue in Signo Readers (Elite) with apply confiugration via NFC that was bypassing authentication
  • Update the DCID creation time to UTC in the backend to be aligned with all Tools.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements

Saturday 18th January 2025

No incidents reported

Friday 17th January 2025

No incidents reported

Thursday 16th January 2025

No incidents reported

Wednesday 15th January 2025

No incidents reported

Tuesday 14th January 2025

Authentication Services Unavailable

Update 18:41

The services are back to normal operations.

Update 17:05

We've permanently resolved the issue. The services are restored and operational. We are continuing to monitor the situation.

Update 15:08

The services are restored and operational. We are continuing to monitor the situation. We're working on Permanent fix.

Update 14:44

We found issues with WAF, we are validating the blocker with WAF

Update 14:15

We are continuing to investigate the issue.

SUMMARY

  • HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved

IMPACT

  • HID Origo Management Portal: Users may experience issues logging in to the portal

  • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

  • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

  • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment