This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025
HID Reader Manager Version 1.30
Product Update Summary
New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).
Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.
Resolution for:
Custom Profile mismatch error correction in app UI.
We’re constantly working to enhance your experience.
Thank you for your feedback and support!
Update now to enjoy these improvements.
🛠️Infrastructure Maintenance - HID Origo Subscription Component Production
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.
IMPACT
📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025
SUMMARY
We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.
IMPACT
During this period, users will not be able to access Linq Cloud.
What's New in This Release?
✅ Firmware Generation for Signo Readers
Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.
✅ In-Field Gateway Update
Update Linq Gateway without resetting existing configuration.
✅ Reader Auto-Discovery
Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.
✅ Apply Configuration Enhancement
Apply configurations directly from list or carousel view.
✅ Reader Friendly Name
Assing user-defined names and descriptions to readers.
✅ Org reference in UI
Web UI enhancements, technician view with user from filtered organization
Past Incidents
Saturday 8th February 2025
Maintenance event on HID Origo device management, scheduled 3 months ago
SUMMARY
HID Origo device management is scheduled for deployment on February 8th, 2025 between UTC: 03:30 to 05:30 hours. During this interval, users may encounter minor disruption in accessing ODM services.
IMPACT
During this interval, users may encounter minor disruption in accessing ODM services.
ENVIRONMENT
Production
Saturday 1st February 2025
Maintenance event on HID Origo Connected Architecture, scheduled 4 months ago
SUMMARY
A maintenance event is planned for HID Origo Connected Architecture on February 1st, 2025 between 6:00am to 7:30am UTC on US-Prod and between 7:30am to 9:30am UTC on EU-Prod
IMPACT
During this maintenance window, HID Origo Connected Architecture application and Linq Cloud may experience brief periods of disruption.
Environment
Production
Scheduled maintenance of HID Health Check API Subscription Component, scheduled 4 months ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on February 1st, 2025 between 4:30 am to 6:30 am UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
