This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade
SUMMARY
A maintenance event is planned for HID Origo on August 30 between 05:00–11:00 UTC.
IMPACT
During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.
Infrastructure Maintenance - CNIDC Production (China)
SUMMARY
A maintenance event is planned for HID Origo on August 31st between 01:00 - 03:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services for China.
HID Origo Management Portal: Users will experience issues and/or delays with Invitation Code and Mobile ID management. This will impact onboarding, user management, and the processing of new contracts.
HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs.
HID Reader Manager App: Users will experience issues redeeming Invitation Codes or receiving Keys.
There will be delay in processing the order and contracts for Mobile Identities.
Maintenance event on HID Origo device management, scheduled 6 months ago
SUMMARY
HID Origo device management is scheduled for deployment on February 8th, 2025 between UTC: 03:30 to 05:30 hours. During this interval, users may encounter minor disruption in accessing ODM services.
IMPACT
During this interval, users may encounter minor disruption in accessing ODM services.
ENVIRONMENT
Production
Saturday 1st February 2025
Maintenance event on HID Origo Connected Architecture, scheduled 6 months ago
SUMMARY
A maintenance event is planned for HID Origo Connected Architecture on February 1st, 2025 between 6:00am to 7:30am UTC on US-Prod and between 7:30am to 9:30am UTC on EU-Prod
IMPACT
During this maintenance window, HID Origo Connected Architecture application and Linq Cloud may experience brief periods of disruption.
Environment
Production
Scheduled maintenance of HID Health Check API Subscription Component, scheduled 6 months ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on February 1st, 2025 between 4:30 am to 6:30 am UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
