HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Linq Cloud 1.3.5 Release – Scheduled for October 29, 2025

We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 29, 2025.

Deployment Window:

Date: October 29, 2025

Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours)

User Impact: During this period, users will not be able to access HID Linq Cloud.

What's New in This Release

  • Signo Firmware Upgrade via Mercury and Aero You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.  

  • Firmware Update Prerequisites

    • Signo readers must be on firmware version 10.0.7.5 or above.
    • Controller firmware must be version 2.6.1.12 and SIO firmware version 3.22.11.
  • Delete Gateway You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.

We appreciate your patience and will ensure a smooth deployment.

Environment

IT Planned Maintenance Notification - New HID Origo Management Portal

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal - New on November 1st 2025, between 05:30 - 07:00 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for the following HID Origo Services.
    • HID Origo Management Portal: Users may experience issues logging in to the portal
    • HID Origo Mobile Identities API (Google Wallet Only): Issuance token may not be redeemable in HID Mobile APP or via Web Push provisioning.

Environment

Infrastructure Maintenance - HID Origo Device Management (ODM)

SUMMARY

  • A maintenance event is planned for HID Origo on November 1st between 03:30-05:30 UTC.

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
    • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
    • No action is required from users. Services will resume automatically after the change window.  

Environment

  • Production

Past Incidents

Tuesday 18th March 2025

Linq Cloud 1.2.0 release, scheduled 7 months ago

We are excited to announce the upcoming release of Linq Cloud 1.2.0 on March 18, 2025.

⏳Deployment Window

  • 📅 Date: March 18, 2025
  • ⏰Time: 04:30 AM – 6:30 AM UTC (Approx. 2 hours)
  • ⚠️ User Impact: During this period, users will not be able to access Linq Cloud.

🔹What's New in This Release?

✅ MP Series & Aero Controller Connectivity

  • Configure HID Signo Readers connected to MP Series and Aero Controllers with firmware version 2.0.0.1366 or higher.

✅ Support for Vento Readers

  • Update HID Signo Vento Reader firmware via USB connection.

✅ Enhanced HID Key Management

  • RM Admins and Reader Technicians can now view their assigned HID keys.

✅ Linq Gateway Enhancements

  • Quick launch directly from the Start menu.
  • Easily restart the gateway from the system tray.
  • Critical defect fixes to improve stability and performance.

We appreciate your patience and will ensure a smooth deployment. Please update to Linq Gateway (2025.1.0.0) after the release for the best experience.

Sunday 16th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 7 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 16th ,2025 between 01:00 to 07:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment

Friday 14th March 2025

No incidents reported

Thursday 13th March 2025

No incidents reported

Wednesday 12th March 2025

No incidents reported

Tuesday 11th March 2025

No incidents reported

Monday 10th March 2025

IT Planned Maintenance Notification – Oracle EBS Production, scheduled 7 months ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on March 10th ,2025 between 13:15 to 15:15 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable

Environment