This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud Portal
Operational
Linq Cloud API
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025
HID Reader Manager Version 1.30
Product Update Summary
New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).
Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.
Resolution for:
Custom Profile mismatch error correction in app UI.
We’re constantly working to enhance your experience.
Thank you for your feedback and support!
Update now to enjoy these improvements.
🛠️Infrastructure Maintenance - HID Origo Subscription Component Production
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.
IMPACT
📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.
Linq Cloud 1.2.5 Release – Scheduled for June 10, 2025
SUMMARY
We are excited to announce the upcoming release of Linq Cloud 1.2.5 on June 10, 2025 between 04:30 AM – 6:30 AM UTC.
IMPACT
During this period, users will not be able to access Linq Cloud.
What's New in This Release?
✅ Firmware Generation for Signo Readers
Generate firmware files for one or more readers using Extended Reader ID for OSDP v2 updates via OEM head-end systems.
✅ In-Field Gateway Update
Update Linq Gateway without resetting existing configuration.
✅ Reader Auto-Discovery
Automatically display updated firmware and Configuration ID post-update — no manual rediscovery needed.
✅ Apply Configuration Enhancement
Apply configurations directly from list or carousel view.
✅ Reader Friendly Name
Assing user-defined names and descriptions to readers.
✅ Org reference in UI
Web UI enhancements, technician view with user from filtered organization
Past Incidents
Tuesday 15th April 2025
HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials, scheduled 1 month ago
SUMMARY
This update provides information in response to your report of HID® Signo™ readers not recognizing Bluetooth Low Energy (BLE) credentials.
HID is aware of the issue and is currently working on a solution. We have identified a logic fault that may cause the reader to become unresponsive.
This issue has been identified as specific to certain readers with firmware versions 10.0.7.5, 10.0.8.5, and 10.0.9.1, when used with the HID Mobile Access app (iOS v4.8.0).
IMPACT
Note - this issue does not affect the use of physical credentials with the reader, and physical credentials can continue to be used even when the Bluetooth Low Energy (BLE) credential fails to be recognized by the reader.
If the reader becomes unresponsive to BLE credentials, power cycling the reader and upgrading the HID Mobile Access app (iOS v4.8.1) will restore prior performance. Currently, no additional update or action is required for the HID Signo reader.
Please contact your local HID Technical Support if you have any additional questions regarding this report. We appreciate your business and thank you for your patience as we resolve this matter. For additional support in the interim, do not hesitate to contact HID Technical Support or your local HID representative.
