HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
Infrastructure Maintenance Production - HID Identity Positioning

SUMMARY

  • A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

  • During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.

    • Provisioning and Credential Actions
      • Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

  • Production | Identity Positioning Services
Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

  • A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
    • HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
    • HID Origo Management Portal
    • HID Origo Mobile Identities API
    • HID Reader Manager Portal
    • HID Reader Manager App
    • HID Mobile Access App

Environment

  • Production

Past Incidents

Monday 26th May 2025

No incidents reported

Sunday 25th May 2025

No incidents reported

Saturday 24th May 2025

No incidents reported

Friday 23rd May 2025

🛠️Infrastructure Maintenance - HID Origo Management Portal China, scheduled 1 month ago

SUMMARY

  • A maintenance event is planned for HID Origo Management Portal China on May 23rd,2025 from 11:00 to 13:00 UTC time, 19:00 to 21:00 CST time.

IMPACT

  • During this maintenance window, the users of App based Mobile Access using the following URL "https://webportal.origo.hidglobal.cn/" will be impacted outside business hours of China region. Users may face slight disruption during this period.

Environment

Thursday 22nd May 2025

🛠️IT Planned Maintenance Notification – Oracle EBS Production Critical Patch Updates for Q2, scheduled 1 month ago

SUMMARY

  • A planned maintenance window has been scheduled for the HID Oracle EBS Production on May 25th ,2025 between 01:00 to 07:00 UTC.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.

  • Oracle EBS Production
  • Oracle Agile Production
  • Oracle Analytics Cloud
  • Webshop access to EBS
  • Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment