HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational

Portal Services

HID Origo Management Portal

Operational

Mobile Identities

HID Origo Mobile Identities API

Operational

Tools

Linq Cloud Portal

Operational

Linq Cloud API

Operational

Reader Manager Portal

Operational

HID Reader Manager - Reader Management Service

Operational

Connected Architecture

Certificate Manager

Operational

Device and Access Management

Operational

Identity Positioning

HID Origo Identity Positioning API

Operational

Common Services

Authentication

Operational

Scheduled Maintenance

Infrastructure Maintenance Production - HID Identity Positioning

SUMMARY

A maintenance event is planned for HID Origo on June 28th, between 03:30-07:30 UTC.

IMPACT

During this maintenance window, any services relying on Identity Positioning APIs will not be able to function during this period and along with the following service being impacted.
- Provisioning and Credential Actions
  - Any provisioning or credential actions initiated during the downtime will not work as expected.

Environment

Production | Identity Positioning Services

Infrastructure Maintenance - AWS VGW to TGW Migration with Downtime Production

SUMMARY

A maintenance event is planned for HID Origo on July 06th between 14:30 - 16:30 UTC.

IMPACT

During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.
- HID Origo Device Management (ODM) services will be unavailable, impacting tools such as Linq Cloud, Reader Manager, Linq On-Prem, and Linq Desktop if they attempt to invoke ODM calls.
- HID Origo Management Portal
- HID Origo Mobile Identities API
- HID Reader Manager Portal
- HID Reader Manager App
- HID Mobile Access App

Environment

Production

Past Incidents

Monday 9th June 2025

HID RM App 1.30 is planned for BETA & expected to be Production released on Jun 09th 2025, scheduled 2 weeks ago

HID Reader Manager Version 1.30

Product Update Summary

New Signo firmware version – Support firmware update to and configuration update for the latest HID Signo reader firmware (10.0.10.4).

Enhanced BLE signal strength visualization – Made changes to the Reader discovery via BLE with the signal strength visualized as icon in addition to indicating the dBm value.

Resolution for:

Custom Profile mismatch error correction in app UI.

We’re constantly working to enhance your experience. Thank you for your feedback and support! Update now to enjoy these improvements.

Sunday 8th June 2025

No incidents reported

Saturday 7th June 2025

No incidents reported

Friday 6th June 2025

No incidents reported

Thursday 5th June 2025

No incidents reported

Wednesday 4th June 2025

No incidents reported