HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
HID Origo Device Management (ODM) routing path infrastructure maintenance in production

SUMMARY

  • A maintenance event is planned for HID Origo on July 26 between 03:30-06:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability for HID Origo Device Management (ODM) services.
  • Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
  • No action is required from users. Services will resume automatically after the change window.

Environment

  • Production
Infrastructure Maintenance - HID Origo Mobile Identities – Event Callbacks Version Upgrade

SUMMARY

  • A maintenance event is planned for HID Origo on August 9 between 05:00–11:00 UTC.

IMPACT

  • During this maintenance window, Mobile app users and Wallet customers may encounter temporary disruptions in processing event callbacks.

Environment

Past Incidents

Wednesday 18th June 2025

No incidents reported

Tuesday 17th June 2025

No incidents reported

Monday 16th June 2025

Infrastructure Maintenance - Production, scheduled 1 month ago

Update 17:00

The services are back to normal operations.

Update 13:34

The services are restored and operational. We are continuing to monitor the situation.

Summary

HID Reader Manager Portal and Reader Manager Service are currently working fine. However the health check URL is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. Please ignore the outage message and continue to use the service.

Environment Production | HID Origo Management Portal

Sunday 15th June 2025

No incidents reported

Saturday 14th June 2025

No incidents reported