HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production

SUMMARY

  • A maintenance event is planned for HID Oracle EBS Production on November 18th, 2025, between 04:30 - 06:30 UTC. During this period, the HID Origo Portal and HID Origo Mobile Identities API may experience a partial outage, while all other services remain operational.

IMPACT

During this maintenance window, customers may encounter temporary disruptions in the following services.

  • Order Processing – New orders placed will be delayed with fulfilment
  • Key Management (Mob/Elite Key) – Adding the new /remove the key
  • Contract Processing – New / Add-on/Renewal contract will have impact on processing
  • Organization Onboarding – Org creation and edit may have issues
  • Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
  • Org Account Setup – An administrator attempting to log in for the first time to a newly created organization without any key association will not be able to log in

Environment

Past Incidents

Saturday 2nd August 2025

No incidents reported

Friday 1st August 2025

No incidents reported

Thursday 31st July 2025

Infrastructure Maintenance - IDP Production, scheduled 3 months ago

SUMMARY

We would like to inform you that earlier today, July 31 , our internal authentication services may have experienced a temporary disruption due to unexpected maintenance activity. The issue has since been identified and resolved, and normal operations have resumed.

We sincerely apologize for any inconvenience this may have caused. Our team is actively reviewing the root cause to ensure continued reliability and to prevent similar occurrences in the future.

If you are still experiencing any issues or have questions, please don’t hesitate to reach out to our support team.

IMPACT

  • During the disruption window, users may experience brief periods of unavailability for the following HID Origo Services.

    • HID Origo Management Portal: Users may experience issues logging in to the portal

    • HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

    • HID Reader Manager Mobile App: Users may experience issues logging in to the Reader Manager app

    • HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

Wednesday 30th July 2025

Infrastructure Maintenance in Production, scheduled 3 months ago

SUMMARY

  • A maintenance event is planned for HID Origo Bridge on July 30 between 06:45-07:45 UTC .

IMPACT

  • During this maintenance window, HID Origo Bridge service is temporarily unavailable.

Environment

  • Production

Tuesday 29th July 2025

No incidents reported