This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
Some systems are experiencing issues
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Partial Outage
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
A planned maintenance window has been scheduled for the HID Oracle EBS Production. As part of scheduled maintenance, the HID Origo Portal and HID Origo Mobile Identities API will undergo a partial outage as detailed below, while all other services will continue to operate normally.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in the following services.
Order Processing – New orders placed will be delayed with fulfilment
Key Management (Mob/Elite Key) – Adding the new /remove the key
Contract Processing – New / Add-on/Renewal contract will have impact on processing
Organization Onboarding – Org creation and edit may have issues
Replenishment - Replenishment orders may be stalled and there will be delay in fulfilment
A maintenance event is planned for HID Origo on October 25th between 03:30-05:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
HID Linq Cloud 1.3.5 Release – Scheduled for October 28, 2025
We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025.
Deployment Window: Date: October 28, 2025 Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours) User Impact: During this period, users will not be able to access HID Linq Cloud.
What's New in This Release
Signo Firmware Upgrade via Mercury and Aero
You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.
Firmware Update Prerequisites
Signo readers must be on firmware version 10.0.7.5 or above.
Controller firmware must be version 2.6.1 and SIO firmware version 3.22.11.
Delete Gateway
You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.
We appreciate your patience and will ensure a smooth deployment.
Infrastructure Maintenance - TSM code change in China (Production), scheduled 1 month ago
SUMMARY
A maintenance event is planned for HID Origo on September 13th between 11:00 – 13:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
Please be informed that the Origo Portal will undergo scheduled maintenance during this period. As a result, certain services will be temporarily unavailable or may experience limited functionality. The impacted services include:
Pass issuance – Users may not be able to generate or activate new passes during the maintenance window.
Issuance code redemption – Redemption of issuance codes may be restricted or delayed until the maintenance is complete
Infrastructure Maintenance - Subscription Components in Production, scheduled 1 month ago
SUMMARY
A planned maintenance window has been scheduled for the HID Origo Subscription Component on September 6th between 5:00 AM – 10:00 AM UTC.
IMPACT
No downtime is expected for customer-facing functionalities (HID Origo Management Portal, Wallet, HID Mobile Access App). However, operations related to subscription components may experience minor database slowness during the deployment window. All services will remain available, though some background processes may run slower than usual.
A maintenance event is planned for HID Origo Connected Architecture (OCA) on the following date for respective region.
September 6th 2025 between 05:00 - 06:00 UTC on EU region,
September 6th 2025 between 06:00 - 07:00 UTC on US region.
IMPACT
During this maintenance window, HID Origo Connected Architecture (OCA) application and Linq Cloud may experience brief periods of disruption.
Environment
Production - EU and US regions
Friday 29th August 2025
No incidents reported
Thursday 28th August 2025
Order and contract processing Issue
Update 09:34
The services are restored and operational. We are continuing to monitor the situation.
SUMMARY
HID Origo Internal Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.
IMPACT
Order and contract processing systems are currently operating at reduced functionality. No impact to other services.
