This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
IT Planned Maintenance Notification – Oracle EBS Production
SUMMARY
A planned maintenance window has been scheduled for the HID Oracle EBS Production on October 19th,2025 till 23:00 UTC.
IMPACT
During this maintenance window, customers may encounter temporary disruptions in processing and generating orders,along with the following services being impacted.
Oracle EBS Production
Oracle Agile Production
Oracle Analytics Cloud
Webshop access to EBS
Oracle Isupplier and other related services that render data from EBS will be unavailable.
Infrastructure Maintenance- HID Origo Mobile Identities
SUMMARY
A maintenance event is planned for HID origo mobile identities on 19-October-2025, 07:00 AM UTC to 12:00 PM UTC.
IMPACT
In the US Region, we are currently performing maintenance on the HID Origo Portal and APIs. During this time, you may experience intermittent access issues. We are actively working to resolve the situation and will provide an update once services are fully restored.
A maintenance event is planned for HID Origo on October 25th between 03:30-05:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
HID Linq Cloud 1.3.5 Release – Scheduled for October 28, 2025
We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025.
Deployment Window: Date: October 28, 2025 Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours) User Impact: During this period, users will not be able to access HID Linq Cloud.
What's New in This Release
Signo Firmware Upgrade via Mercury and Aero
You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.
Firmware Update Prerequisites
Signo readers must be on firmware version 10.0.7.5 or above.
Controller firmware must be version 2.6.1 and SIO firmware version 3.22.11.
Delete Gateway
You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.
We appreciate your patience and will ensure a smooth deployment.
MFA Channel Selection Enhancement – Effective 14 October 2025, scheduled 4 days ago
SUMMARY
As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.
What’s New:
Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.
Why It Matters:
This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.
