SUMMARY

• As part of the R8.37.0 release, we’ve introduced an enhancement to improve the Multi-Factor Authentication (MFA) experience for administrators and end users.

What’s New:

• Administrators can now configure the preferred MFA channel—SMS or Email—for users who have opted for MFA. This update provides greater flexibility and helps reduce technical difficulties during login.

Why It Matters:

• This change is designed to minimize support incidents by allowing organizations to tailor the MFA experience based on user needs and communication preferences.

Environment

• Production | HID Origo Management Portal

Update 17:58  UTC

The services are back to normal operations.

Update 14:00

• The services are restored and operational. We are continuing to monitor the situation.

SUMMARY

• HID Origo Services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

• HID Origo Management Portal: Users may experience issues and/or delays in Invitation Code and Mobile ID management.

• HID Origo Mobile Identities API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors. Wallet users also affected.

• HID Mobile Access App: Users may experience issues redeeming Invitation Codes or receiving Mobile IDs

• HID Reader Manager App: Users may experience issues redeeming Invitation Codes or receiving Keys

• HID Origo Identity Positioning API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 errors

Environment

• Production | HID Origo Management Portal