This page provides status information, planned maintenance and Incident history for the HID
Origo services. Check back here to view the current
status of the services listed below. If you are experiencing an issue
not listed here, please contact HID Global Technical Support.
All times listed on this site are in UTC unless otherwise noted.
All systems are operational
Portal Services
HID Origo Management Portal
Operational
Mobile Identities
HID Origo Mobile Identities API
Operational
Tools
Linq Cloud API
Operational
Linq Cloud Portal
Operational
Reader Manager Portal
Operational
HID Reader Manager - Reader Management Service
Operational
Connected Architecture
Certificate Manager
Operational
Device and Access Management
Operational
Identity Positioning
HID Origo Identity Positioning API
Operational
Common Services
Authentication
Operational
Scheduled Maintenance
Infrastructure Maintenance - AWS Direct Connect endpoint at Equinix MI1 (North Virginia to China) in Production
SUMMARY
A maintenance event is planned for HID Origo on October 16th between 02:00-06:00 UTC.
REGIONS AFFECTED
China (APAC East)
IMPACT
During this maintenance window, users may experience brief periods of unavailability for the HID Origo Services.
We’re excited to announce the release of HID Mobile Access App version 4.9.1 (iOS) — available on the App Store starting October 15, 2025!
This latest update brings new features, enhancements, and important bug fixes to improve your experience. We highly recommend upgrading to take full advantage of the improvements.
Want to know what’s new?
Visit the "Help, FAQs, and Supporting Documents" section on the HID Origo Management Portal login page for full release details.
A maintenance event is planned for HID Origo on October 25th between 03:30-05:30 UTC.
IMPACT
During this maintenance window, users will experience brief periods of unavailability for HID Origo Device Management (ODM) services.
Reader Manager, Linq Cloud, Linq On-Prem and other products that rely on HID Origo Device Management (ODM) services will be affected.
No action is required from users. Services will resume automatically after the change window.
Environment
Production
HID Linq Cloud 1.3.5 Release – Scheduled for October 28, 2025
We are excited to announce the upcoming release of HID Linq Cloud 1.3.5 on October 28, 2025.
Deployment Window: Date: October 28, 2025 Time: 04:30 AM – 6:00 AM UTC (Approx. 1.5 hours) User Impact: During this period, users will not be able to access HID Linq Cloud.
What's New in This Release
Signo Firmware Upgrade via Mercury and Aero
You can now perform firmware updates for readers connected to Mercury or Aero controllers through OSDP file transfer (one file). The current release supports up to 8 readers at a time.
Firmware Update Prerequisites
Signo readers must be on firmware version 10.0.7.5 or above.
Controller firmware must be version 2.6.1 and SIO firmware version 3.22.11.
Delete Gateway
You can now remove old gateways from your list to maintain a clean, organized view of active Gateways.
We appreciate your patience and will ensure a smooth deployment.
Linq Cloud Certificate Registration Issue, scheduled 1 day ago
SUMMARY
We are pleased to inform you that the certificate registration issue affecting Linq Cloud has been successfully resolved. Our team worked closely with the certificate issuer to ensure a prompt resolution. All services are now fully operational.
