HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Disaster Recovery Maintenance – Production

SUMMARY

  • 📍 A maintenance event is planned for HID Origo on 📅February 14th,2026 between ⏳04:30-08:30 UTC.

REGIONS AFFECTED

  • 🔍China (APAC East)

IMPACT

During this maintenance window, customers will experience brief periods of unavailability for the following HID Origo Services.

  • ⚠️HID Origo Management Portal: Users will experience issues and/or delays in Invitation Code and Mobile ID management.
  • ⚠️HID Mobile Access App: Users will experience issues redeeming Invitation Codes or receiving Mobile IDs

Environment

Infrastructure Planned Maintenance - HID Authentication Service (Production) | North America (NA)

SUMMARY

  • A planned maintenance window has been scheduled for the HID Authentication Service on February 16th, 2026 between 11:00-12:00 UTC.

REGIONS AFFECTED

  • North America (NA)

IMPACT

  • During this maintenance window, users will experience brief periods of unavailability across all HID Origo Services.

 

Environment

🛠️IT Planned Maintenance Notification – Oracle Critical Security Updates in Production

SUMMARY

  • 📍A planned maintenance window has been scheduled for the HID Oracle EBS Production on 📅February 22, 2026 between ⏳02:00–08:00 UTC.

IMPACT

  • During this maintenance window, customers may encounter temporary disruptions in processing and generating orders, along with the following services being impacted.
    • ⚠️Oracle EBS Production
    • ⚠️Oracle Agile Production
    • ⚠️Oracle Analytics Cloud
    • ⚠️Webshop access to EBS
    • ⚠️Oracle Isupplier and other related services that render data from EBS will be unavailable.

Environment

Past Incidents

Thursday 12th February 2026

No incidents reported

Wednesday 11th February 2026

🛠️Emergency Maintenance Notification – PreProduction, scheduled 21 hours ago

SUMMARY

  • 📍An emergency maintenance window has been scheduled for HID Origo on 📅February 11th,2026 between ⏳09:30-10:30 UTC.

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of following HID Origo Services.
    • ⚠️Administrators may experience delays in Mobile ID or Invitation Code management operations.
    • ⚠️Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Tuesday 10th February 2026

Infrastructure Maintenance - Oracle Agile PLM, scheduled 1 day ago

SUMMARY

  • A maintenance event is planned for HID Origo as part of certificate renewal process on February 11th, 2026 between 04:30-05:30 (UTC).

IMPACT

  • During this maintenance window, users may experience brief periods of unavailability of the following HID Origo Services.

    • HID Origo Management Portal.
    • Order processing will be paused.

Environment

Monday 9th February 2026

No incidents reported

Sunday 8th February 2026

No incidents reported