HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🚀 Upcoming Release: HID Linq Cloud 1.5.1
  • 📢We are excited to announce the upcoming release of HID Linq Cloud 1.5.1 on đź“…August 31, 2026.

Deployment Window

  • Date: đź“…August 31, 2026
  • Time: ⏳05:00 – 06:30 UTC (approximately 1.5 hours)
  • User Impact: ⚠️Users may experience minor service disruptions during this maintenance window.

✨ What's New in This Release?

  • đź“Ś OSDP Firmware File Generation for Elite Customers

    • Elite customers can generate an OSDP firmware file using a specified ICE key.
    • The generated file can be applied to HID Signo readers through partner access-control software and controllers.
    • Readers must be running firmware version 10.0.11.5 or later.

  • đź“Ś Controller Connectivity Improvements

    • Provides Linq Cloud solution for controller connectivity issues associated with controller firmware version 2.12.

Thank you for your continued support as we improve the HID Linq Cloud platform.

Past Incidents

Wednesday 26th August 2026

No incidents reported

Tuesday 25th August 2026

No incidents reported

Monday 24th August 2026

No incidents reported

Sunday 23rd August 2026

An ongoing issue in the Subscription system may impact order processing and replenishment.

Update 13:00

  • The services are back to normal operations.

Update 00:53

  • The services are restore to operational and we're actively monitoring.

Update 00:33

*We are currently restoring the Subscription Service. During this time, users may experience minor disruptions to the HID Origo Mobile Identities API and Portal for approximately 15 minutes.

Summary

*An ongoing issue in the Subscription system may impact order processing and replenishment. We are actively working to resolve the issue and restore service.

Saturday 22nd August 2026

HID Origo Mobile Identities APIs are experiencing intermittent slowness and failures.

Update 13:00

  • The services are back to normal operations.

Update 22:56

  • The services are restore to operational and we're actively monitoring.

Update 21:56

  • We identified surges in API requests that caused service slowness and intermittent failures.

Summary

HID Origo Mobile Identities APIs are experiencing intermittent slowness and failures. Our team is actively investigating and working to restore normal service