HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


All systems are operational

Past Incidents

Wednesday 29th January 2020

No incidents reported

Tuesday 28th January 2020

Mobile ID and Invitation Code Management

SUMMARY

The HID Mobile Access services are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

  • HID Mobile Access Portal: Users may experience delays in Invitation Code, device and Mobile ID status updates
  • HID Mobile Access Portal API: Users may experience delays in Invitation Code, device and Mobile ID status updates
  • HID Mobile Access App: Users may experience delays receiving Mobile IDs

ENVIRONMENT

Production

Monday 27th January 2020

No incidents reported

Sunday 26th January 2020

No incidents reported

Saturday 25th January 2020

No incidents reported