HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Scheduled Maintenance
Infrastructure Maintenance

Summary

A maintenance event is planned for HID Origo on January 20 between 09:00-14.00 UTC.

Impact

During this maintenance window, users may experience disruption to the following services:

  • HID Origo Management Portal: Invitation Code and Mobile ID management
  • HID Origo Mobile Identities API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Environment

Pre Production | HID Origo Management Portal

Past Incidents

Monday 18th January 2021

Information: Legacy Authentication Service Shutdown, scheduled 3 minutes ago

On January 18, a legacy authentication service is being decommissioned. Customers that have not yet created new System Accounts for API authentication will receive HTTP 401 errors when making API calls. The issue can be resolved by creating a new System Account using the Organization Administration view in the HID Origo Management Portal and configuring any application(s) to use these new credentials.

Sunday 17th January 2021

No incidents reported

Saturday 16th January 2021

No incidents reported

Friday 15th January 2021

No incidents reported

Thursday 14th January 2021

No incidents reported