HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


All systems are operational

Past Incidents

Monday 15th July 2019

No incidents reported

Sunday 14th July 2019

No incidents reported

Saturday 13th July 2019

Authentication Services Unavailable

Summary

HID Mobile Access services are currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

Impact

  • HID Mobile Access Portal: Users may experience issues logging in to the portal
  • HID Mobile Access Portal API: Users may experience issues getting authentication tokens and see intermittent HTTP 401 erros

Environment

Production | HID Mobile Access Portal

Friday 12th July 2019

No incidents reported

Thursday 11th July 2019

No incidents reported