HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


All systems are operational
Maintenance
Infrastructure maintenance - Production

A maintenance event is planned for HID Mobile Access on April 2 between 12:30-14:30 UTC. During this maintenance window, users may experience disruption to the following services:

  • HID Mobile Access Portal: Invitation Code and Mobile ID management
  • HID Mobile Access API: Invitation Code and Mobile ID management
  • HID Mobile Access App: Redeeming Invitation Codes or receiving Mobile IDs

Past Incidents

Monday 30th March 2020

No incidents reported

Sunday 29th March 2020

No incidents reported

Saturday 28th March 2020

No incidents reported

Friday 27th March 2020

No incidents reported

Thursday 26th March 2020

No incidents reported