HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues
Maintenance
Infrastructure Maintenance - Pre-production

Summary

A maintenance event is planned for HID Mobile Access on November 17 between 10:00-14:00 UTC.

Impact

During this maintenance window, users may experience periods of unavailability for the HID Mobile Access Portal and API.

Environment

Pre-production | test.managedservices.hidglobal.com | test-ma.api.assaabloy.com

Infrastructure Maintenance - Production

Summary

A maintenance event is planned for HID Mobile Access on November 25 between 10:00-14:00 UTC.

Impact

During this maintenance window, users may experience periods of unavailability for the HID Mobile Access Portal and API.

Environment

Production | managedservices.hidglobal.com | ma.api.assaabloy.com

Stickied Incidents

Sunday 21st October 2018

HID Mobile Access Performance Issues - Card Artwork Disabled

The HID Mobile Access Portal has been operating at reduced performance in recent weeks. Multiple corrective actions have been taken and the service is restored to normal operations.

When investigating the problem, we have identified an issue with the card artwork functionality which is negatively impacting performance. As a result, this feature has been temporarily disabled and HID Mobile Access users may see the default card image in the mobile app.

Past Incidents

Saturday 17th November 2018

No incidents reported

Friday 16th November 2018

No incidents reported

Thursday 15th November 2018

No incidents reported

Wednesday 14th November 2018

No incidents reported

Tuesday 13th November 2018

HID Mobile Access Portal Unavailable

SUMMARY

The HID Mobile Access Portal is currently experiencing a service disruption. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved. The API is available and operating at normal performance.

IMPACT

The HID Mobile Access Portal is currently unavailable.

Environment

Production