HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.


All systems are operational

Stickied Incidents

Sunday 21st October 2018

HID Mobile Access Performance Issues - Card Artwork Disabled

The HID Mobile Access Portal has been operating at reduced performance in recent weeks. Multiple corrective actions have been taken and the service is restored to normal operations.

When investigating the problem, we have identified an issue with the card artwork functionality which is negatively impacting performance. As a result, this feature has been temporarily disabled and HID Mobile Access users may see the default card image in the mobile app.

Past Incidents

Sunday 2nd December 2018

No incidents reported

Saturday 1st December 2018

No incidents reported

Friday 30th November 2018

No incidents reported

Thursday 29th November 2018

No incidents reported

Wednesday 28th November 2018

No incidents reported