HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

Some systems are experiencing issues
Maintenance
Infrastructure Maintenance - Production

Summary

A maintenance event is planned for HID Mobile Access on March 17 between 01:00-05:00 UTC.

Impact

During this maintenance window, users may experience periods of unavailability for the HID Mobile Access Portal and API.

Environment

Production | managedservices.hidglobal.com | ma.api.assaabloy.com

Stickied Incidents

Tuesday 8th January 2019

HID Mobile Access - Performance Issues

The HID Mobile Access Portal and API are experiencing intermittent performance issues, which occasionally result in increased response times, error rates and timeouts.

These performance issues are most commonly seen at around 01:45 UTC and 06:30 UTC. We are working to find a resolution as soon as possible.

A maintenance activi... 1 week ago A patch was released... 3 weeks ago

Past Incidents

Sunday 2nd December 2018

No incidents reported

Saturday 1st December 2018

No incidents reported

Friday 30th November 2018

No incidents reported

Thursday 29th November 2018

No incidents reported

Wednesday 28th November 2018

No incidents reported