HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


Some systems are experiencing issues

Stickied Incidents

Thursday 17th September 2020

Jailbreak Notifications

The HID Mobile Access Portal provides functionality to receive notifications of devices suspected to be jailbroken. We are currently investigating an issue where incorrect notifications are being triggered for iOS 14 devices.

Updated: 2020-09-29 This issue is resolved and we recommend that users update the HID MA App version to 3.7.6 which includes a fix for the problem.

Past Incidents

Tuesday 4th February 2020

No incidents reported

Monday 3rd February 2020

No incidents reported

Sunday 2nd February 2020

No incidents reported

Saturday 1st February 2020

No incidents reported

Friday 31st January 2020

No incidents reported