HID Origo Service Status

This page provides status information, planned maintenance and Incident history for the HID Origo services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

All times listed on this site are in UTC unless otherwise noted.

All systems are operational
Scheduled Maintenance
🛠️Infrastructure Maintenance - HID Origo Subscription Component Pre-Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on Pre- Production environment on May 30th between 04:30-09:30 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

🛠️Infrastructure Maintenance - Production

SUMMARY

  • A maintenance event is planned for HID Origo on the US-PROD environment on May 31st between 03:30-06:30 UTC.

IMPACT

  • 📍During this maintenance window, users may experience brief periods of limited availability or service disruption.

Environment

🛠️Infrastructure Maintenance - HID Origo Subscription Component Production

SUMMARY

  • A planned maintenance window has been scheduled for the HID Origo Subscription Component on the Production environment on June 14th between 04:30-11:30 UTC.

IMPACT

  • 📍During this maintenance window, customers may encounter temporary disruptions in processing any new incoming subscription orders and generating credentials.

Environment

Past Incidents

Thursday 4th April 2024

HID Origo Management Portal Release 8.35.9, scheduled 1 year ago

Summary

HID Origo is planning to release a new version 8.35.9 on April 4, between 06:00 - 07:00 UTC,. The release notes are published here

Impact

No downtime or service disruptions expected.

Environment

Production | HID Origo Management Portal

Saturday 23rd March 2024

No incidents reported

Friday 22nd March 2024

No incidents reported

Thursday 21st March 2024

No incidents reported

Wednesday 20th March 2024

No incidents reported

Tuesday 19th March 2024

Invitation code redemption failure.

**Update 19 March 2024 03:13 UTC **

The services are restored and operational. We are continuing to monitor the situation and investigating additional reports of continued impact.

SUMMARY

The HID Origo Management Portal and HID Origo Mobile Identities API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations.

Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production | HID Origo Management Portal