HID Mobile Access Service Status

This page provides status information, planned maintenance and Incident history for the HID Mobile Access services. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact HID Global Technical Support.

For status information on the HID Reader Manager service, please refer to the HID Origo Service Status page

All times listed on this site are in UTC unless otherwise noted.


Mobile ID and Invitation Code Management Saturday 13th October 2018 15:00:00


SUMMARY

The HID Mobile Access Portal and API are currently operating at reduced functionality. We are working to address the issue as soon as possible and will provide updates on an ongoing basis until resolved.

IMPACT

Administrators may experience delays in Mobile ID or Invitation Code management operations. Mobile App users may experience issues redeeming Invitation Codes or receiving Mobile IDs.

Environment

Production

The services are now restored to normal operations.

Corrective action has been taken and the service should be back to normal operations momentarily.

We are still working to restore the services to normal operations.

The issue has been identified and we are working on a resolution.